Privacy Policy

1. Introduction

Victory Nail Spa LLC (DBA Grand Nail Salon) (“we,” “our,” or “us”) operates a nail salon located in Irving / Las Colinas, Texas, and the associated website. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, book an appointment, or use our services.

2. Information We Collect

We collect information that you voluntarily provide when contacting us, booking an appointment, or visiting the salon, including:

• First and last name
• Phone number
• Email address
• Appointment details and service preferences
• Any message or request content you share with us

We also automatically collect certain technical information through analytics services, such as browser type, device information, and pages visited.

3. How We Use Your Information

We use the information we collect to:

• Respond to your inquiries and appointment requests
• Schedule, confirm, and remind you of upcoming appointments
• Provide and improve our salon services
• Send relevant follow-up communications about your visits or services
• Analyze website usage to improve user experience

4. Third-Party Services

We use the following third-party services that may collect or process data:

• Vercel Analytics— website performance and usage analytics
• Retell AI— AI voice receptionist platform that handles inbound calls, including call audio processing, transcription, and call recording
• Twilio— telephony and SMS message delivery for transactional appointment messages sent only to users who have opted in via our written SMS sign-up form

These services operate under their own privacy policies. We encourage you to review their respective policies for more information.

5. Cookies and Tracking

Our website may use cookies and similar technologies for analytics and functionality purposes. These are essential for the proper functioning of certain features. You can control cookie preferences through your browser settings.

6. Data Security

We take reasonable measures to protect your personal information from unauthorized access, alteration, disclosure, or destruction. However, no method of transmission over the internet is 100% secure, and we cannot guarantee absolute security.

7. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this policy, unless a longer retention period is required by law.

8. Your Rights

You have the right to:

• Request access to the personal data we hold about you
• Request correction of inaccurate data
• Request deletion of your personal data
• Opt out of marketing communications

To exercise any of these rights, please contact us using the information below.

9. SMS Messaging & Mobile Information

Grand Nail Salon sends transactional SMS messages (appointment confirmations, reminders, and customer-service messages) only to users who have opted in by submitting our written SMS sign-up form at /sms-signup.

• Program / Brand: Grand Nail Salon
• Program Description: Appointment confirmations, reminders, and customer-service messages sent to users who have opted in via the written SMS sign-up form.
• Message Frequency:1–4 messages/month.
• Cost: Message and data rates may apply.
• Opt-Out (STOP): Reply STOP to any message at any time to unsubscribe. You will receive a confirmation that you have been unsubscribed, and no further messages will be sent from that number.
• Help (HELP): Reply HELP to any message for assistance, or contact us at (972) 863-9350.

End-users opt in by submitting our written SMS sign-up form. The form discloses the sender (Grand Nail Salon, a DBA of Victory Nail Spa LLC), the types of messages sent, the message frequency (1–4 messages/month), that message and data rates may apply, STOP / HELP instructions, and links to our Terms of Service and Privacy Policy. Opt-in is recorded only after the user checks the consent checkbox and submits the form. The submitted form data, along with a timestamp, is retained as proof of consent.

Sample messages:

• [Grand Nail Salon - DBA of Victory Nail Spa LLC] Your appointment is tomorrow at 2:00 PM. 1-4 msgs/month. Msg and data rates may apply. Reply STOP to opt-out, HELP for help.
• [Grand Nail Salon - DBA of Victory Nail Spa LLC] You’re signed up for appointment texts. 1-4 msgs/month. Msg and data rates may apply. Reply STOP to opt-out, HELP for help.

Grand Nail Salon does not share or sell phone numbers, mobile information, or SMS opt-in data with third parties or affiliates for marketing or promotional purposes.

For the full SMS program description — including sample messages, web-form opt-in procedure, and proof-of-consent records — see our SMS Policy, which forms part of this Privacy Policy.

10. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date. We encourage you to review this policy periodically.

11. Contact Us

If you have any questions about this Privacy Policy, please contact Grand Nail Salon at (972) 863-9350 or visit us at 6761 N MacArthur Blvd #120, Irving, TX 75039.